General Conditions

“iRed” refers to iRed Ltd having its registered office at Unit 6, The Old Flour Mill, Queen Street, Emsworth PO10 7BT.

iRed undertakes to provide services in accordance with these general conditions (hereinafter called “General Conditions”) and accordingly all offers, agreements or other arrangements will in all respects be governed by these General Conditions, unless otherwise specifically agreed in witing except only to the extent that the law of the place where such arrangements or contracts are made or carried out shall preclude any of the General Conditions and in such case they said local law shall prevail wherever, but only to the extent that, it is at variance with these General Conditions.

Fee Guidance

All of our courses are subject to VAT at the prevailing rate. Unless otherwise stated, all course fees include course materials, tuition, refreshments and a light lunch.

Course Transfers

Should circumstances mean that you need to transfer to another course, course transfers should be made no later than 14 days prior to the event. If a transfer is requested less than 14 days before the event, 50% of the course fee will be charged unless exceptional circumstances arise.

For all course transfers between 15-30 days prior to the event, 25% of the course fee will be charged.

For all course transfers more than 30 prior to the event, there will be no charge.

No more than one transfer will be allowed per booking.

Cancelling Your Place

Cancellations must be made no later than 14 days prior to the event. If a booking is cancelled less than 14 days before the event or if delegates fail to attend on the day, the course cost is non-refundable.

Cancelling a course will incur an admin fee of £25 + VAT for courses with a value under £1400 inclusive of VAT, or an admin fee of 3% if greater.

If a cancellation is made between 15-30 days prior to the event, we will also charge 50% of the course fee.

For all cancellations more than 30 days prior to the event, there will be no additional charge.

Special Requirements

Our team will make every effort to accommodate special requirements that have been notified during the booking process. This includes any special dietary requirements (i.e. vegan, vegetarian or halal) or education needs (i.e. dyslexia, dyscalculia or wheelchair access).


If you fail to attend the course on which you are booked and have no given prior notice to iRed, then the course fee will remain payable in full.

Course Amendments

iRed reserves the right to alter published programmes, trainers, fees or venues without prior notice. In the event of a cancellation where an alternative cannot be provided, payment received in respect of that course will be refunded in full. However, no compensation will be paid for any additional costs incurred by the delegate.

Course Cancellation

Occasionally, events may have to be cancelled if the minimum numbers aren’t met and iRed reserves the right to cancel courses without liability. Please bear this in mind when making your travel and accommodation arrangements, iRed are not responsible for any costs incurred for travel or accommodation. In the event of a course cancellation or postponement, delegates will be offered the opportunity to attend the course on an alternative date or be given a full course refund.


Details of the specific venue used will be sent in the welcome pack for all courses.

Dress Code

There is no formal dress code; however, most participants choose to wear smart casual clothing.


iRed does not accept responsibility for anyone acting as a result of information or views expressed on training courses or included within course materials. Opinions expressed are those of individual trainers and not necessarily those of iRed.

Data Protection

iRed will not sell, rent or distribute your personal information to third parties, unless required to do so by law. We may on occasion use your email address to provide you with infrequent newsletters containing information about our courses and/or services. These can be opted out by either informing a member of staff at iRed or by unsubscribing at the bottom of the newsletter.


All equipment required for our courses is provided in the classroom, however if delegates have any cameras, drones or equipment they would like advice or support with then this is encouraged.

Invoice Settlement

The prices quoted include VAT which will be charged on all transactions at the prevailing rate.

Provided that the Client has produced references which in iRed’s opinion are satisfactory the Client shall punctually pay not later than 30 days after the relevant invoice date or within such other period as may have been agreed in writing by iRed all charges are rendered by iRed failing which interest will become due at the rate of 3 month LIBOR + 2% per annum from the date of the invoice until payment. In all other cases payment shall be in advance. The Client shall not be entitled to retain or defer payment of any sums due to iRed on account of any dispute, cross claim or set off which it may allege against iRed. The client shall also pay all iRed’s costs of collecting any amounts owed to iRed, including legal fees and court costs.

In the event of any suspension of payment, arrangement with creditors, bankruptcy, insolvency, receivership or cessation of business by the Client iRed shall be entitled to suspend or, at its option, terminate all further services forthwith and without liability.

Limitations of Liability & Indemnification

iRed undertakes to exercise due care and skill in the performance of training services and accepts responsibility only in cases of proven negligence.

The liability of iRed in respect of any claim for loss, damage or expense of whatsoever nature and howsoever arising shall in no circumstances exceed a total aggregate sum equal to the amount of the fee payable in respect of the specific service required which gives rise to such claim, provided, however, that iRed shall have no liability for any indirect, special or consequential loss (including loss of profits).

iRed shall be discharged from all liability for all claims for loss, damage or expense unless suit I brought within one year after the date of the performance by iRed of the specific training service which gives rise to the claim or in the event of any alleged non-performance within one year of the date when such service should have been completed.

The Client acknowledges that iRed does not, either by entering a contract or by performing training services, assume, abridge, abrogate or undertake to discharge any duty of the Client to any other person.

iRed is neither an insurer nor a guarantor and disclaims all liability in such capacity. Clients seeking a guarantee against loss or damage should obtain appropriate insurance.

The Client shall guarantee, hold harmless and indemnify iRed and its officers, employees, agents or subcontractors against all claims made by any third party for loss, damage or expense of whatsoever nature including reasonable legal expenses and howsoever arising relating to the performance, purported performance or non-performance, of any services to the extent that the aggregate of any such claims relating to any one service exceed the limit mentioned above.

Rights of Ownership Copyright and trademarks

Notwithstanding any payments received from the Client all rights of ownership to all materials prepared by iRed whether written or not shall remain the property of iRed.

Copyright and distribution rights are reserved by iRed at its sole discretion except where these rights are explicitly stated in writing to have been waived or where the contract between iRed and the Client explicitly provides or where the material is so endorsed by iRed.

The gallery and thumbnail images may be displayed on third-party web pages using embedded links, provided their source is acknowledged and they are accompanied by functional links to and stored locally on third party servers or workstations.

Bespoke Training

iRed acts for the person or body from whom the instructions to act have originated (hereinafter called “the Client”). No other party is entitled to give instructions unless so authorised by the Client.

iRed will provide training services in accordance with:

  • the Client’s specific instructions as confirmed by iRed;
  • the terms of any standard order form and/or standard specification sheet of iRed, if applicable;

The Client will:

  • ensure that instructions to iRed and enough information are given in due time to enable the required training services to be delivered effectively;
  • procure all necessary access for iRed’s representatives to enable the required training services to be performed effectively;
  • supply, if required, any special equipment and personnel necessary for the performance of the training services;
  • take all necessary steps to eliminate or remedy any obstruction to, or interruptions in, the performance of training services;
  • If any unforeseen problem or expenditure arises in the course of carrying our any of the training services, iRed shall be entitled to an additional charge to cover additional time and cost necessarily uncured to complete the training services.
  • If iRed s unable to perform all or part of the training services because of lack of access or availability of goods or undue postponement of any non-refundable expense incurred by iRed.
  • If iRed is prevented by reason of any cause whatsoever outside iRed’s control from performing or completing any training services for which an order has been given or an agreement made, the Client shall pay to iRed: the amount of all abortive expenditure actually made or incurred; a proportion of the agreed fee equal to the proportion (if any) of the services actually carried out; and iRed shall be relieved of all responsibility whatsoever for the partial or total non-performance of the required training services.


The term “Voucher” is used for any coupons, promotional offers or discount codes offered by the iRed® Academy or its representatives. All physical vouchers are dated, and expire 12 months from the date of issue by default. You can only use a voucher once and for its full value. After this, you won’t be able to use it again, even if you cancel your booking or payment. There’s a limit of one voucher per booking or purchase. The full value of any training vouchers can only be used for courses above £600 GBP. For courses below this amount, the value displayed on the voucher will be halved unless otherwise stated by the iRed® Academy.

In addition to this, the following rules applying when using vouchers:

  • Vouchers cannot be used in combination with any other promotions or offers
  • Vouchers cannot be exchanged for cash
  • Vouchers cannot be used in conjunction with finance options
  • Vouchers are non-refundable and non-transferable

The iRed® Academy reserves the right to amend these terms and conditions and/or discontinue a voucher at any time. This does not affect your statutory rights. Equally, the iRed® Academy reserves the right to refuse a Voucher in payment or part payment of any item where it reasonably suspects that the card or any amount on it may have been stolen, tampered with, duplicated or obtained in an illegal way.

If a customer is given a ‘free space’ on a training course as part of an offer or package (i.e. Buy One Get One Free) and fails to pay the agreed amount, the ‘free space’ will no longer be valid. iRed reserves the right to cancel any ‘free spaces’ if payment for that party is not met on time (time period will be issued along with invoice). iRed also reserves the right to change the time period given. If this period is shorter than what previously stated, iRed will inform the customer.


Payment for courses must be received within 21 days of an invoice date or in advance of the training course, whichever is sooner. Currently, payment can be made by:

  • Credit / Debit Card Online
  • Credit / Debit Card Over The Phone (Mon to Fri, 9am to 5pm)
  • Finance (via DivideBuy)
  • ELCAS Application
  • BACs Transfer

PCN ISO 18436 Courses

Students attending a course accredited by BINDT (British Institute of Non-Destructive Testing) will be required to complete additional paperwork, prior to the commencement of a course. They will also need to provide two physical passport-sized photographs for full accreditation, which will need to be provided on the first day of the course. If not provided, this may incur an additional admin fee of £49.50 (inc. VAT).

Finance Applications

Students opting for finance will first have to be approved by our partners, DivideBuy. On successful approval, students must pay a 10% deposit (based on the course cost) and agree to a 12 month payment plan. Once agreed, finance applicants are entitled to a 14 day ‘cooling-off’ period, whereby any cancellation within this time will yield a full refund of the deposit. After the ‘cooling-off’ period, all courses purchased with finance will not be eligible for a refund.

All finance agreements are confirmed 30 days prior to the start of the course.

Force Majeure

The iRed® Academy shall not be liable for failure to perform or delay in performance of any contract or for the loss or damage to goods indirectly caused by force majeure to include acts of God, fire, theft, riot, war, embargo, strike of labour, delays in delivery or material by suppliers, prohibition of export or import, confiscation of any other occurrences (whether or not of a similar nature to those specified) beyond the control of iRed. No consequences of any such event shall give rise to the recession of the Contract unless in the opinion of iRed the contract becomes incapable of performance.


iRed agrees to hold all information provided by the Client confidential where the client so specifies save where such information is known to iRed already or exists already in the public domain until either the information enters the public domain or iRed is given the same information by a third party or the Client is found to be in breach of contract by a court of law or three years have elapsed – whichever is the sooner.

Personal Details

The Client consents that any personal information supplied by the Client may be used by iRed in connection with its business. In cases where the information relates to an individual acting as a business (e.g. sole trader) iRed may search the files of credit reference agencies, who will record the search. iRed may share this information with third parties with whom they have a business relationship. The Client may be contacted by telephone, mail, fax or email.

Governing Law and Jurisdiction

Except where otherwise stipulated in writing the relations, arrangements and agreements between the parties shall be governed by the laws of England & Wales and all disputes which may arise under out of or in connection with any contract between iRed and the Client shall be submitted to arbitration by the London Court of Arbitration in accordance with its Rules for the time being in force. Service of any notices in the course of such arbitration to the address of the Client given in the Contract shall be valid and sufficient.

All references in the Terms and Conditions to the masculine gender shall deemed to include the feminine and neuter genders. Failure or neglect by iRed to enforce at any time any of the provisions hereof shall not be construed a waiver of iRed’s right nor in any affect the validity of the whole of part of this Contract not prejudice iRed rights to take subsequent action

The headings of the terms and conditions are inserted for convenience of reference only and are not intended to be part of or to affect the meaning or interpretation of any of the terms and conditions of this Contract. In the event tat any of these terms, conditions or provisions shall be determined invalid, unlawful or unenforceable it shall be severed from the remaining terms, conditions and provisions which shall continue to be valid to the fullest extent permitted by law.

No agent or either party has authority to make oral representations prior to or after placing an order and the Client has not relied upon any oral representations in placing an order nor has any agent or either party authority to vary or modify the Terms and Conditions herein which may only be varied or modified in writing by iRed.

If you require any further information or have any questions, please do not hesitate to contact us on 01243 370 296 or send us an email at [email protected]